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Oftentimes asked questions (FAQs)

• Top problems
• Technical issues
• Other issues

Top issues

Discussion Adept and Access Exams Crash Afterwards Installing December 2021 Office Updates

Applicable Exams

• Discussion Practiced (Microsoft 365 Apps and Function 2019) – Postal service Merge
• Access Skilful (Microsoft 365 Apps and Function 2019)
• Word Expert (Function 2016) – Mail Merge
• Access (Part 2016)
• Access 2013

Symptoms on Error

In affected exams, candidates receive one of these errors:

• Fault has occurred: "Could not lock file"
• Could not use "Q:\Documents\[name].accdb"; file already in use.
• A communications mistake has occurred.

Solutions

For the post-obit Office products, install the latest Office updates to a working build:

• Office LTSC 2019 (Version 1808, build 10382.20034 or later)
• Office LTSC 2021 (Version 2108, build 14332.20216 or later)
• Office 2016 C2R (Click-to-Run) (Version 2112, build 14729.20248 or later)
• Role 2019 Consumer (Version 2112, build 14729.20248 or later on)
• Office 2021 Consumer (Version 2112, build 14729.20248 or later)
• Microsoft 365 Apps
  • Current Channel (Version 2112, build 14729.20248 or subsequently)
  • Monthly Enterprise Aqueduct
    • For Version 2111, build 14701.20290 or later on
    • For Version 2110, build 14527.20364 or later
  • Semi-Almanac Enterprise Channel (Preview)
    • Version 2108, build 14326.20738
  • Semi-Annual Enterprise Channel
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Annual Enterprise ChannelExtended, equally of one/14/2022, Microsoft has not released an update that addresses the issue. Nosotros recommend that you alter the update aqueduct to Semi-Annual Enterprise (non Extended) and then install the latest Role updates.

Workarounds for Office 2016 MSI and Role 2013

Microsoft has non released an update that addresses the issue for Function 2016 MSI and Office 2013.

For Office 2016 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Role 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Crusade

In December 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Carmine Database Engine and Admission Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a fundamental feature the exam commuter requires to deliver Microsoft Office Specialist exams.

Additional Resource

Error in Access when opening a database on a network file share (microsoft.com)

Install Office updates (microsoft.com)

Change the Microsoft 365 Apps update channel for devices in your organization (microsoft.com)

Uninstall Office updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Ruby-red Database Engine and Access Connectivity Engine Summit of Privilege Vulnerability (microsoft.com)

Access – Lock File Problems (devhut.net)

Disclaimer

Certiport is non responsible for and does non endorse or accept whatever responsibility for the contents or your employ of these third party websites. Certiport is providing these links to y'all just equally a convenience, and the inclusion of whatsoever link does non imply endorsement by Certiport of the linked website. Information technology is your responsibility to take precautions to ensure that whatever website you use is free of viruses or other harmful items.

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Technical issues

Give-and-take Expert and Access Exams Crash After Installing December 2021 Role Updates

Applicable Exams

• Give-and-take Expert (Microsoft 365 Apps and Office 2019) – Post Merge
• Access Expert (Microsoft 365 Apps and Office 2019)
• Word Expert (Part 2016) – Postal service Merge
• Access (Function 2016)
• Access 2013

Symptoms on Error

In affected exams, candidates receive i of these errors:

• Fault has occurred: "Could not lock file"
• Could not use "Q:\Documents\[name].accdb"; file already in utilise.
• A communications mistake has occurred.

Solutions

For the post-obit Office products, install the latest Role updates to a working build:

• Office LTSC 2019 (Version 1808, build 10382.20034 or afterwards)
• Office LTSC 2021 (Version 2108, build 14332.20216 or later)
• Office 2016 C2R (Click-to-Run) (Version 2112, build 14729.20248 or later)
• Office 2019 Consumer (Version 2112, build 14729.20248 or later)
• Part 2021 Consumer (Version 2112, build 14729.20248 or afterwards)
• Microsoft 365 Apps
  • Current Channel (Version 2112, build 14729.20248 or afterward)
  • Monthly Enterprise Channel
    • For Version 2111, build 14701.20290 or later
    • For Version 2110, build 14527.20364 or later
  • Semi-Annual Enterprise Aqueduct (Preview)
    • Version 2108, build 14326.20738
  • Semi-Annual Enterprise Aqueduct
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Almanac Enterprise AqueductExtended, equally of 1/14/2022, Microsoft has non released an update that addresses the effect. We recommend that you change the update aqueduct to Semi-Annual Enterprise (not Extended) and so install the latest Role updates.

Workarounds for Office 2016 MSI and Office 2013

Microsoft has not released an update that addresses the result for Office 2016 MSI and Part 2013.

For Part 2016 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Office 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Cause

In December 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Red Database Engine and Admission Connectivity Engine (CVE-2021-42293). The security updates inadvertently afflicted a fundamental feature the test commuter requires to deliver Microsoft Role Specialist exams.

Additional Resources

Mistake in Admission when opening a database on a network file share (microsoft.com)

Install Office updates (microsoft.com)

Change the Microsoft 365 Apps update channel for devices in your organization (microsoft.com)

Uninstall Office updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Crimson Database Engine and Access Connectivity Engine Elevation of Privilege Vulnerability (microsoft.com)

Admission – Lock File Issues (devhut.net)

Disclaimer

Certiport is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party websites. Certiport is providing these links to you lot just as a convenience, and the inclusion of any link does not imply endorsement by Certiport of the linked website. It is your responsibility to take precautions to ensure that whatever website you use is free of viruses or other harmful items.

We are experiencing issues with the Autodesk (ACU) toolbar, how do we correct it?

The Autodesk Certified User (ACU) exams (in English/ENU merely) take a toolbar that was added on December 8th, 2020. When first released, the task bar was on the far-right side of the exam interface. It has now been moved to the bottom of the exam interface. The taskbar allows you to click the icons located there every bit a simpler means to switch in betwixt the Autodesk awarding and the exam window (see screenshot beneath). For more information on using the new toolbar, please meet the exam tutorial.

The traditional keystrokes of alt+tab (for native) and Exams from Habitation (virtual) will also piece of work as earlier in add-on to the toolbar function. Come across our website FAQ for more data on Exams from Domicile keystrokes.

Additional program-specific info

In general the application icon shows up on the taskbar beneath the app and the test window.

Upon App crash or closure the app icon will disappear from the taskbar as it is no longer running. The "RESTART APP" push will then be clicked to restart the awarding. At that place is a slight deviation betwixt the diverse applications when the "RESTART APP" push is used that nosotros would similar to brand you aware of.

AutoCAD, 3DS Max, Maya & Inventor Exams: For these exams the icon e'er returns to the taskbar after the awarding is completely finished starting. On our machines this took about 20-40 seconds. In that location was a slight lag sometimes after the application was finished loading for the icon to return simply always returned inside the twoscore 2nd timeframe.

Revit Curvation (Imperial & Metric): The icon reappears after the application has finished loading and a dataset is opened. Wait for Revit to load all the style and so click the "Open" icon (at the top of the Revit Awarding) and the Revit taskbar icon to be restored to the taskbar.

Fusion: Upon selecting "RESTART APP" the exam panel freezes. Equally the Fusion app loads, which takes virtually 35 seconds, you tin encounter that the app is loading and collaborate with it to load in data files. The exam remains frozen for about 2 min. After ~ two min the exam panel is restored and the app icon returns to the taskbar.

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We are receiving a "Failure to load Application Configuration" error.

This indicates that the configuration file used past Compass has become missing or corrupt. Yous can fix that upshot by either:

1. Obtaining a copy of the "C:\Certiport\Compass\Data\CTCConfig.enc" file from a computer with a working installation of Compass, and replace that file on the problem computer with the working version of that file.
2. Perform a fresh install of Compass by uninstalling Compass/Console 8 (if present), then deleting the Certiport folder from the "C:/Certiport and C:/Plan Files(x86)/Certiport" folder, then downloading the current installer by logging in to the Certiport website every bit an Org Admin and downloading the installer file from under the Training and Tools tab. Reinstall Compass with the newly downloaded setup file (while logged into the computer equally a Windows admin with total rights).

We are experiencing a delay in receiving a score written report or we accept an test upload failure.

Attempt to launch the exam once again past relaunching the Compass software. If y'all're no longer seeing the selection to "Resume" (exam), have the test candidate log in to the website and check to see if any records exist under their transcript. If you can navigate dorsum to the test through "Resume" delight effort to terminate once more.

A "Communication Error" pops up between MOS projects. (Compass for Windows)

Relaunch the exam and have the candidate reset the project they are working on.

Check that the COM Add-ins and macros have been disabled. These procedures are considered a all-time practice when administering the MOS Microsoft 365 Apps & Office 2019, or the MOS 2016 LITA (Alive-in-the-Application) exams:

• Microsoft 365 Apps / Office 2019 & MOS 2016 Only - ensure that the COM Add-ins have been disabled:
  • Launch any Part application and open a blank document.
  • Go to "File - Options", and and then click the "Add together-Ins" setting in the left-hand carte.
  • At the bottom of the screen ensure that "COM Add-ins" is selected and and so click "Get".
  • Deselect all add-ins shown and click "Ok".

• Microsoft 365 Apps / Office 2019 & MOS 2016 Only - ensure that the Macros accept been disabled:
  • Launch any Office awarding and open a blank document.
  • Get to "File - Options", and so click the "Trust Center" setting in the left-hand menu.
  • Click the "Trust Center Settings" button, and then click "Macro Settings" in the left-hand menu.
  • Select "Disable all macros without notification" and then click "Ok".

We are seeing a "Running Processes" message when trying to launch an exam using Compass.

The listing being shown is the running programs that could be interfering with exam delivery and volition need to be closed before a launch tin have place. Each running procedure volition have a checkbox side by side to the item allowing yous to cease the plan. Once the programs take airtight the exam launch volition resume.

We are seeing a red X next to User Admin (Compass for Windows).

For Compass to function properly, information technology needs full Windows administrative rights to the machine. This can be achieved either by having the current user logged in equally an administrator, or configuring those settings in to Compass, which would requite Compass administrative rights merely non the user.

To configure those settings into Compass, you would need to log into the Compass application as a proctor or organization admin, choose the "Settings" tab on the left side, and roll down until you find "Admin Credentials". In here you would put in a full Windows administrator username and password to requite Compass administrative rights to the motorcar, non a Org Admin (Certiport/Compass) administrator.

I exercise not come across the exam I wish to take within Compass, what should I exercise?

Ensure the exam candidate has selected the right Program suite during exam launch. For example, at that place are 4 different suites of Microsoft exam products, so if the test candidate was looking for Word, but accidentally selected the "Microsoft Engineering science Associate" program suite, Word would not exist shown. Use the "Previous" push button to return to the Programme pick screen and ensure the correct program suite was selected.

In the "Manage Exams" department of the Compass settings, ensure the bodily examination content has been downloaded. Meet the Compass for Windows user guide for detailed data.

Ensure the Microsoft office, Autodesk or Adobe CC suite you intend to test on is installed to the local workstation.

We are seeing a red X adjacent to "Exams up to date", receiving "CertiportNow service" errors, or "@Localization errors".

These errors are all related to the CertiportNow service not running. Make certain that that service is running in the "Services" application on the machine (Task Manager). Compass also has an option to manually start this service. At the bottom of your screen in Compass you should see a blue bar with 3 icons on the left side - click the icon on the right.

If y'all receive the error Microsoft .Net framework - "Application attempted to perform an operation not immune by the security policy." (Compass for Windows)

Go far touch on with the local admin to permit the action or accomplish out to Certiport squad to help get past the message.

What do we need to know about Adobe'south retirement of the Flash Thespian?

Adobe announced in 2017 that they will be ending support for the Flash Player on December 31, 2020. In addition, Microsoft has announced that they will remove back up of Wink from all Microsoft browsers:

• Adobe Detailed Info
• Microsoft Detailed Info

With the Flash Player "Cease-of-life" (EOL) deadline quickly approaching, please review the exams below that volition be impacted. If your Certiport Authorized Testing Middle (CATC) is currently delivering any of the following exams, then review all the information in this FAQ to see how this may impact you. In addition to the EOL of the Flash Role player, exams utilizing the Flash Histrion will be retired by Certiport next twelvemonth on the dates specified below.

Wink-based exams

Examination Name	Test Retirement Date
Visual Blueprint using Adobe Photoshop CC 2015	Q2 2021
Graphic Blueprint & Illustration using Adobe Illustrator CC 2015	Q2 2021
Print & Digital Publication using Adobe InDesign CC 2015	Q2 2021
Digital Video using Premiere Pro CC 2015	Q2 2021
Rich Animated Media using Adobe Animate CC 2015	Q2 2021
Web Authoring using Adobe Dreamweaver CC 2015	Q2 2021
IC3 Spark – Computing Fundamentals	Q2 2021
IC3 Spark – Key Applications	Q2 2021
IC3 Spark – Living Online	Q2 2021
IC3 GS4 – Calculating Fundamentals	Q2 2021
IC3 GS4 – Key Applications	Q2 2021
IC3 GS4 – Living Online	Q2 2021
IC3 GS4 Database Fundamentals	Q2 2021
IC3 GS4 Fast Track	Q2 2021
IC3 GS4 Spark	Q2 2021
QuickBooks Desktop Certified User	*

Frequently asked questions & important notes

Q: Tin can we nevertheless evangelize these exams at our CATC?

A: Yes, only only upward to the retirement date. Also, many environments have anti-virus or other software that may quarantine and/or remove Wink Histrion files after the December 31st EOL date, which would make the exams unable to be delivered. You volition demand to confer with your IT Department, review the information on this page, and make the advisable arrangements if you wish to continue to deliver these exams after Adobe'due south EOL date.

Q: What will happen if the Flash Player is removed from our computers?

A: Compass will notice that Flash Player is non installed, display messaging indicating that information technology is not installed, and the examination volition not launch. Please note that Adobe volition no longer have the Flash Thespian bachelor for download after the EOL date.

Q: Are at that place exams that volition replace the Flash-based exams?

A: We volition not be updating whatever of the exams in the table above except for the QuickBooks exam (run across note below). For the Adobe exams in the tabular array, we take newer exams that use the current version of the Adobe software that do not utilize the Flash Role player. For IC3 exams in the table, our GS5 exams and our recently launched GS6 exams too do not use the Flash Actor. We recommend moving to those newer exams as soon equally possible to avoid any disruption in testing.

*Note: The QuickBooks Desktop Certified User exam currently uses Flash-based technology and volition also be affected by the retirement of the Flash Player after the EOL date. Nevertheless, Certiport will be updating the QuickBooks Desktop exam to remove the Wink-based elements from the exam then that information technology tin can continue to be available to our CATCs. Look for these changes to come in Q1 2021, but until that time you must follow the procedures outlined above.

Why was the address book missing in my Outlook 2016 exam? (Compass for Windows)

Nosotros accept seen this happen with a few of our customers using Windows 10 and Outlook 2016. Fortunately, a simple change to your Outlook settings should resolve the issue. This setting can be modified even while a candidate is taking an examination.

• In Outlook 2016, click on "People" in the lesser pane.
• Right-click on your "Contacts" folder in the left hand pane.
• Click on "Properties".
• Click on the Outlook "Address Volume" tab.
• Bank check (tick) the box "Show this binder" equally an e-mail Address Book
• Save the changes made by clicking on "OK".

We do non have Authoritative Rights (all commitment systems).

Total, local, admin rights are required for most aspects of Certiport commitment systems and solutions. Please see below for a breakdown:

• Compass for Windows: Full, local Windows Admin rights are required to both install and configure this delivery system. Local exams volition also crave these rights during examination commitment. For CATCs with limited admission, an Admin Proxy tin can be utilized to store the credentials and only apply them to the Compass software when in use. Refer to the Compass for Windows User Guide for more information.

  Note: The Admin Proxy characteristic simply allows temporary admission when launching or using the installed software. For new installs or reinstalls, you must always be logged in nether an Admin business relationship.

• Compass for Mac: Admin rights are required to install this system but are not required to evangelize exams. Even so, Group Policies that preclude the execution or installation of applications could foreclose a limited user business relationship from installing the software. Refer to the Compass for Mac User Guide for more information.

Note: Not having the appropriate Admin rights in place, or having certain Group Policies in event, could result in a multifariousness of undesired errors or examination disruptions.

When using Windows 10 version 1809, Compass for Windows crashes with a communication mistake at the offset of a MOS 2016 test where the tutorial loads only the office awarding fails to starting time.

The log file also contains this error code:

Mistake Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - The examination did not complete successfully.

Error Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - Exception in ExecuteExamPathwayLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

INFO  Certiport.UI.Controls.PathwayControls.LaunchPathwayControl.OnLaunchExam - Error in OnLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

Solution:

Please add together the post-obit Registry fundamental. If you are unfamiliar or uncomfortable making changes to your registry, please piece of work with your local technician.

Create a Key at HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer called Vanquish Folders

Please empathise this is replacing a primal that Microsoft has removed in 1809 only existed in earlier versions of Windows.

Important: Using Registry Editor incorrectly can cause serious, organisation-wide bug that may require y'all to re-install Windows to right them. Certiport cannot guarantee that whatsoever problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

Nosotros are using Microsoft 365 Apps with a Shared Computer Activation, what do we demand to know?

This FAQ is intended to help you to identify whether your estimator(s) are running the Shared Computer Activation model for Microsoft 365 Apps and what to practice if y'all experience bug launching a Microsoft Office Specialist exam.

What is a Shared Figurer Activation?

This model allows y'all to deploy Microsoft 365 Apps to a single or multiple computers in your organization that is accessed by multiple users. Hither is an example of a supported scenario:

• Multiple students use Microsoft Office to learn and practice and and so use a different computer in the organization to take a exam.

How can I tell if I take a Shared Computer Activation license?

1. When an Part application is launched from the desktop does it ask for your Microsoft Office credentials to exist entered?

2. Launch Certiport's Compass for Windows testing platform and select a MOS Microsoft 365 Apps & Function 2019 exam.  Does the post-obit screen announced? If information technology does and then we have detected Shared Computer Activation in utilise on the computer.

Shared Computer Activation in Compass for Windows

CATCs using a shared computer activation model of the locally installed Microsoft Part software required for Alive-in-the-Awarding testing will be prompted for action when administering MOS exams. These actions may include activating the software (if opened for the first time), or signing in to the application. Compass opens the software and addresses any former or other prompts from the application prior to the examination to avoid anything that may cause an interference during bodily testing.

1. Read through the steps outlined in the prompt.
   
   
2.  Click the Open Application button to proceed.

   Please Annotation: The thumbnails in the outline give you examples of what you can expect during this procedure. When using Compass, all the thumbnails can be clicked to see larger versions.

   
   
3. Accost whatsoever prompts you may receive and so close the awarding past clicking the "X" in the acme right-manus corner of the software.

   

4. You volition be returned to the Verify Microsoft Function screen. Click Next to continue.

   

Errors & Troubleshooting

Instead of authenticating Office and allowing you to motion forward, afterward signing in at the prompt, yous are presented some blazon of message indicating "This feature has been disabled by your administrator" or simply a bare window with no message and you cannot move forrad.

What exercise I do if I cannot launch an exam and it appears that I take a Shared Computer Activation?Contact Certiport Technical Support to confirm.  Nevertheless, it's not likely that Technical Back up can help you resolve the problem without your local Information technology Administrator available to make the changes. In some cases, these changes may not exist possible and and then alternative solutions may exist necessary.

Nosotros are non able to successfully download/install Certiport updates (Compass for Windows).

This consequence can be caused past a number of things, only the biggest reasons for the failure stem from packet filtering, causing a timeout. This can be from any of the following:

• An antivirus/firewall plan or appliance that deletes the file due to being detected as a imitation positive. This will manifest itself in either the AV program presenting a dialog box nigh the file in question or if the AV is set up to a silent removal, the file will be missing from the SoftwareUpdate folder and the AV log will written report a quarantine status. Updates will report a successful download, simply neglect during the actual installation of the updates.
• The network packet filtering arrangement causes a long enough of a filibuster to forbid a file from downloading. This will manifest itself when the updates timeout during download. The CertiportTestCenterLog.txt file found in the Data folder of Compass will study multiple attempts at trying to download a specific file. If Compass fails to download an update, the whole update process volition stop.
• A downloaded Compass file becomes corrupted during the update procedure.

Solutions:

• If the AV/Firewall is flagging Compass files, then the installation folder of Compass, usually in the C:\Certiport\ binder, needs to be added as an exemption.


• The Certiport website is being aggressively filtered. Please add *.certiport.com to your exception list. We are besides working on our end to better this as well.
• Delete the files in the Compass\SoftwareUpdate binder and attempt to re-download.

Our Antivirus/Firewall is detecting Certiport files every bit being potentially malicious (Compass for Windows).

Some Antivirus programs, similar Windows Defender and Symantec AV, detect some of our self-extracting nada packages as a potential virus. We do cheque our files, and we can assure you that the files in question are not viral. The issue is with self-extraction lawmaking, which is causing the false positive. We are currently working on a unlike method to packet our files, but in the meantime, we recommend that yous add C:\Certiport to your AV/Firewall exceptions list.

If you have a firewall/AV appliance, you lot will need to brand an exception for *.certiport.com. Our exam service could also exist flagged as malicious due to its functions with our exams. That service can be found at 'C:\Program Files (x86)\Certiport\Certiport Exam Service\CPExamSvc.exe' for 64bit systems and 'C:\Programme Files\Certiport\Certiport Exam Service\CPExamSvc.exe' for 32bit systems. If this service is blocked, Non-MOS and ACU/ACP exams will neglect to commencement.

We are receiving an "Unhandled Exception" fault (Compass for Windows).

This is a generic fault with multiple causes. Clicking yes will provide yous with details specific to the error, nevertheless there are many variations. The fault will persist each fourth dimension Compass for Windows is launched until fixed. This error is most commonly seen immediately after running updates when Compass closes and reloads.

First you will see the error "An unhandled exception has occurred. Would y'all like more information?". If you click "No", you will get a prompt asking if you want to relaunch Compass, if you click "No" once again it will close. If y'all click "Aye", information technology volition provide y'all with the specific details. See below for solutions.

• Fault due to lack of Admin Rights and/or Technical Requirements: This fault is primarily acquired by either not having full Windows Admin Rights on the exam workstation, having group (network) policy restrictions in place, or non-compliance with our Technical Requirements (including prerequisites/tertiary-party add together-ons).

• Error afterwards Updating: When this fault occurs subsequently performing updates, you tin fix this by repairing Compass. This is washed by running the Compass setup executable over the current installation without performing any uninstall* (with full Admin Rights). This is preferable considering y'all are able to keep all of the product updates and practise not need to re-download any exam content. If for some reason this does not accost the issue a make clean uninstall, reinstall, and downloading of applicative exam content will be necessary.

  Note: This is not a total repair and when running the executable you lot will not run across any repair message, but the normal installation screens. Withal, this will restore critical Compass organisation files. Ensure that you practise non accept any instance of Compass running when running the setup file as a repair. Later on setup completes yous will need to log in equally an Organisation Admin to set the exam centre ID once again, and you will see whatsoever required updates merely like a clean install. Run the required updates and reconfigure whatever settings needed such as Admin Credentials, Proxy Server, and LAN settings, etc.

• Mistake due to Antivirus: In some scenarios we have likewise seen Antivirus software as the crusade of this error. If y'all suspect the Antivirus and then bank check the quarantine area/logs for conflicts and then either temporarily disable the software during install and use, or gear up an exception for Compass past allowing all executables in the "Certiport" folder to run via the Antivirus settings.

Nosotros are receiving a "Failed to initiate the Pre-Loader. Please contact Customer Services" fault (Compass for Windows).

This error can announced after changes have been made to the Admin Credential settings in Compass. Unremarkably you would need to close and re-launch the software before these settings will accept consequence. If for any reason Compass is unable to authenticate the new settings then you volition receive this fault. To resolve please check whatever settings that may accept recently changed:

• Admin Credentials Setting:Ensure the credentials provided are correct. The admin credentials used here are served up so that Compass can run with total admin rights with no group policy restrictions, merely still allowing the user that initially logged in to Windows to be a limited account. These are Windows Admin credentials and not the Certiport Org Admin or other credentials. The Domain section is generally non required and should be left bare unless y'all are very familiar with your network setup.

One time these settings have been changed you will need to completely close Compass and then re-launch it to ensure that yous are no longer receiving the error.

We are receiving an "Test Failed to Consummate Successfully" error (Compass for Windows).

This mistake is mostly seen after the Proctor enters his/her credentials and the candidate attempts to launch the examination. This may occur earlier or after the exam tutorial, which shows upwardly immediately afterwards launch merely prior to the exam timer starting. Review the following solutions when encountering this fault:

• Microsoft Role Installation Bug (MOS Exams only):

  • Microsoft Office has not been Activated or opened for the offset fourth dimension: After the Microsoft Office software is installed, in that location could however be starting time-time/former prompts that announced after launching each championship (e.g. prompts for registration, updates, cloud file syncs, add-ons, etc.). If Compass is the source for launching the respective Alive-in-the-Awarding software for the first fourth dimension, it is not designed to bargain with these prompts and will hang up or produce an fault. To accost this, launch each Office program individually after a fresh install (and prior to testing for the start time or after a long break in testing) to ensure that the software opens to the default project screen.

    Note: Some of these prompts are per Windows User profile. If yous use multiple profiles ensure that you take opened and addressed any applicable prompts earlier testing.

  • Microsoft Role has not been set up up to run locally from the hard drive:Ensure that the Part suite is installed on the aforementioned local/native drive/partition as Compass in the default path.
  • Two Function versions are nowadays: Y'all can only have one Office version on an exam delivery computer at one fourth dimension. Uninstall whatever old versions and ensure the only version matches same version year of the MOS exams you lot wish to administer. Subsequently sometime versions have been uninstalled, perform an Office repair to restore whatsoever applicative paths, registry entries, or shared files.
  • Office software may be corrupted: It'due south possible that Part itself is in need of repair. If a repair does not set up the issue, you may demand to do a clean uninstall and reinstall.
  • Add-Ins: Sure Add-Ins take been known to cause problems with MOS testing. Launch the afflicted Part programme, enter the options, go to "Add-Ins" then click the "Go" button adjacent to "COM Add-Ins" and disable anything that is cheque-marked.
  • When testing with Outlook: Outlook requires additional setup. Refer to the Quick Reference Guide prior to testing with Outlook 2010 or 2013.
  • When testing with Access: Due to nature of the Access program, if information technology should crash during testing it could be trying to relaunch in safe way and you lot will non exist aware this is happening via the Compass software alone. To ensure that you are launching in normal manner, exit Compass, restart the computer, so launch Access direct to ostend it is launching usually.
  • Role 2010 in 64-chip mode: 64-bit versions of Function are supported in all version years except Office 2010. If you have installed 2010 64-bit you lot will demand to completely uninstall and reinstall the 32-bit version.



• Corrupt install of Compass: If the Compass software is suspect it could be stemming from a previous version of the software that was not properly uninstalled, or became corrupted over time by some other means. To address this consequence delight perform a clean install by removing all Compass (or Panel 8 if present) software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located past default in the root of your primary HDD (i.e. C:\Certiport\*.*). Then go on to install Compass; please refer to the Compass for Windows User Guide for more information.

  Notation: This choice will delete any exams that are "in-progress" on the affected computer. The exam session itself will stay open up for 7 days, merely progress within the exam will be lost. This procedure will also remove all test content updates which may take pregnant time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.

• Authoritative Rights: Having a express Windows User account or Group Policies in effect can inhibit or forbid test delivery. Refer to the FAQ on Administrative Rights for more than data.

We are receiving errors when trying to download or apply updates (Compass for Windows).

When trying to perform system and/or test content updates via the Compass Update Services you may feel errors. Please consider the following:

• Windows Admin Rights: Admin rights are needed for all phases of examination delivery: conquering, install, setup, updates, and testing with Live-in-the-App exams. Refer to the Admin Rights FAQ for more information.
• Certiport Whitelist: Ensure that the entire list of our required IP Addresses and Ports are allowed through any applicable firewall or filter. The list of required items tin be found under the Compass for Windows department in our Technical Requirements.

• Corrupt install of Compass: If the Compass software is suspect information technology could be stemming from a previous version of Compass (and/or Panel 8) that were not properly uninstalled, or became corrupted over time by some other means. To accost this event please perform a clean install by removing all Compass and Panel (if present) software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located past default in the root of your primary HDD (i.e. C:\Certiport\*.*). Then proceed to install Compass. Refer to the Compass for Windows User Guide for more than information.

  Note: This option volition delete whatever exams that are "in-progress" on the affected computer. The test session itself volition stay open for seven days, only whatever Exam Candidate would need to brainstorm again on the same reckoner afterwards the issue is resolved as the progress is stored locally (or move to another calculator if fourth dimension is a cistron). Also note that this procedure volition remove all exam content updates which may take pregnant time to download again depending on how many programs your CATC is administering with respect to your current bachelor bandwidth.

• Antivirus Software: This is not commonly an issue when performing updates; still, some AV software can be used not only to scan the computer but to manage the local firewall settings or fifty-fifty implement some local policy restrictions. You may demand to set up exclusions or temporarily disable when performing updates.

The in-exam documents or other content required to consummate the test are not nowadays/visible (Compass for Windows).

This tin can be a problem with any Live-in-the-App examination if at that place is an consequence with the Windows Documents folder or access to information technology because these exams not only rely on the locally installed software, but oftentimes external files placed by Compass that are needed during the examination as well.

• Windows Admin Rights: Admin rights and Group Policies can affect access to the Documents/My Documents folder. Compass makes temporary changes to the Windows registry during an exam and by non having total Windows Admin rights, or by having Group Policies in effect, this access could exist express or prevented. Encounter the FAQ on Admin Rights for more information. Whatever registry settings or folder admission are reversed when the exam completes successfully.


• The Documents folder has been moved, renamed, etc.: If the Documents binder has been moved, renamed, or redirected for any reason this could foreclose admission to these external files. Compass was designed to access the Documents binder in its default location and that location must be restored, or a new, unaffected Windows profile must be utilized for examination commitment. Contact your IT helpdesk if yous doubtable the Documents folder has been altered from its default location or behavior.

We are receiving "An fault occurred. Please call this examiner while displaying this bulletin..." (Compass for Windows).

The full mistake bulletin is: "An mistake occurred. Please call this examiner while displaying this bulletin. If you click OK, the system temporarily shuts downward. Restart the test machine and restart the exam. Yous can resume from thee last problem you are viewing. This occurs anytime a test is attempted, even the diagnostic tests. iv Machines out of the 25 in the room are having this trouble.".

This is a generic error bulletin related to MOS 2016 exams. This error is commonly acquired by Office 2016 and the Windows profile used to take exams, non properly setup for the MOS 2016 exams. MOS 2016 exams currently require using an authenticated user and that all first launch dialog boxes for Function be cleared or disabled. If this error is occurring, the following steps should help resolve information technology:

• Log in with a Windows account that has full admin privileges. This creates the required Windows keys required by Compass.
• Open a single Office awarding, east.g. Discussion, to ensure Office is activated and all first run dialog boxes are cleared or disabled via policy. This pace too creates the required Office registry keys and folder structure required by Compass.

Later on these steps are complete, Compass can either exist configured via the Admin Credential setting with the same user business relationship employed with Office; or proceed to use the aforementioned business relationship that was just used to run the Office awarding.

Our exam is freezing (all commitment systems).

A wide diverseness and/or combination of items present in a local estimator's configuration and setup could be causing this to occur. The solution to this blazon of freeze should be addressed as follows:

• Soft Freeze (but the test commitment programme is frozen):Try to strength shut the program past launching the Job Manager in Windows (ctrl+alt+del), or by using Forcefulness Quit in Mac OS (cmd+opt+esc). If neither of these options work, then proceed with the Hard Freeze process outlined below.
• Hard Freeze (Windows or Mac Os itself is frozen): In this scenario the simply recourse is to perform a common cold reboot of the estimator. Hold down the power button until it completely shuts off, and and so reboot the auto. Launch the Certiport test delivery system again and resume the examination that is shown every bit "in-progress". All exam sessions will exist saved for vii days, and the Test Candidate will pick upwardly from where they left off as long as they are resuming the exam from the aforementioned estimator in which it was launched. (The only exception to this would be MOS 2013 Access exams, which volition always commencement over with full time remaining.) This process tin only exist used in conjunction with the technical difficulty scenarios described higher up. Y'all must still ensure that all test administration and proctoring policies are existence followed. Refer to the Test policies page for more data.

Of import: If the software or operating system freezes a single, isolated time y'all tin probably write it off as a i-off event. However, if you receive persistent freezing it is probably indicative of a greater problem. Ensure you lot are meeting or exceeding the Technical Requirements, and that you lot have closed all not-essential software prior to testing. Frequent freezes with the Bone could point the demand to repair or reinstall information technology. Consult your local IT helpdesk should this occur.

We are receiving an fault status related to the "Windows Installer" and cannot launch the exam.

Windows Installer is a service that the operating organisation requires when software installations or updates are being performed. The telephone call to start the service could originate from either a local, network, or internet based source. In any example, Certiport exam commitment cannot begin if the windows installer service is currently running.

For Compass, the "Running Processes" window should appear when trying to launch the exam if the windows installer is as well running. Click resolve to effort to have Compass attempt and terminate the process.

If the problem is persistent you will need to work with your establishment's helpdesk staff to identify and eliminate the source program that is causing the conflict, or you will need to temporarily turn off the Windows Installer service during test delivery.

To turn off the Windows Installer service y'all can perform the post-obit steps (this process requires Windows Admin privileges):

• Click theStart button and open theControl Panel.
• Click onAdministrative Tools.
• Click onServices.
• Scroll down the list of services, locate "Windows Installer" and double-click the item.
• If the functionality is currently in "started" status, click the Terminate button so alter the "Startup Type" toTransmission. This should cease the service and permit the exam to continue. In extreme cases try irresolute the "Startup Type" to Disabled.

Annotation: Changing these settings could affect other programs and services on the figurer and should be reverted back to their original settings after exam administration has completed.

Nosotros are getting a VLC (orange cone) logo when attempting to start an exam.

This is caused past the Mozilla Web Plugin for VLC attempting to open the Flash-based content of the test. The event tin can exist resolved several ways:

1. If VLC must be installed, so delete the file NPVLC.dll (the Mozilla NPAPI plugin) from the C:\Programme Files (x86)\VideoLAN\VLC folder. This plugin is no longer used past Mozilla equally they have inverse their plugin model. Removal of this file will not prevent VLC from working in other programs. Notation, if you are on a 32bit machine, it might likewise be located in C:\Program Files\VideoLAN\VLC folder.
2. If VLC is not required, so an uninstallation of VLC will resolve the issue.

Our Outlook profile has not been configured correctly or we are having other bug related the administration of the Outlook exam (all version years, Compass for Windows).

We have a quick reference guide that covers the configuration of Outlook for MOS exam administration for 2010 and 2013 only (no setup is required for MOS 2016 or MOS Microsoft 365 Apps & Office 2019): View the QRG.

We need detailed info on changing languages and regional settings when administering LITA exams.

When your CATC is administering LITA (Live-in-the-Application) exams, it ways that Compass also requires that the software corresponding to the test be installed locally on the workstation. For example, if yous are administering MOS 2016 Excel, so the Microsoft Office Excel 2016 software needs to be installed on every workstation that will exist delivering the exams.

Due to this unique relationship, the language of Compass, the linguistic communication of the locally installed software, and the regional settings of the operating system must all exist set to the same language. If yous wish to administer exams in additional/multiple languages, these three areas must be changed to match that desired language (per examination workstation). If you administer exams in English and French for case, best practise would be to maintain a workstation for each supported language rather than changing these settings equally needed.

Note: Setting the regional settings of your operating system volition besides change items such every bit the date & fourth dimension formats, the currency system, and the measurement units to match those of the region/language selected - many of which could likewise be needed depending on the nature of the exam administered. In other words, the reason for this modify is not always limited to text-merely translations.

Irresolute the language of Compass:

The examination language defaults to the linguistic communication selected for the Compass user interface, but only if the exam has been translated into that language, and just for "online" exams. To alter the user interface (UI) language of Compass, launch the software and select the desired language from the dropdown menu in the meridian right-hand corner of the screen.

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Changing the language of the locally installed software:

When first installing the local software, cull the desired/matching linguistic communication from the default prompts. If you accept already installed the software, it may be best to uninstall and reinstall the software in the desired language to avoid the possibility of just changing the editing-but linguistic communication.

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Changing the regional settings of your operating organization:

Windows: Open up the "Control Console" and double-click the "Region" icon. Choose the desired/matching language from the "Format" dropdown card.

Mac: Launch "Arrangement Preferences" from the Apple menu. Cull the "Language & Text" command console and click the "Formats" tab. Pull downwards the "Regions" carte and select the desired/matching linguistic communication.

Important: Non all exams are available in every language and/or version of the exams. Delight see our Test Releases page for more information.

We employ "Deep Freeze" or other restoring software, how will that touch exam delivery?

Restoring software is commonly used at academic institutions to ensure that no matter what happens while the reckoner is running, once information technology reboots the data on the hard bulldoze is reverted back to an original image/land. This can cause issues with exam delivery as most of our exams store the progress locally. This means that a computer with restoring software that should freeze and need to be restarted during an exam, could place the Test Candidate dorsum at question 1 or restart a project. It could likewise revert the exam delivery software back to a previous version, thereby making you apply updates every time before administering an test. For any institutions employing restoring software, the following options should be considered:

• Create a "thaw space" which would allow you lot to make an exception for the "Certiport" folders so the information at that place would remain untouched, therefore not resetting the data subsequently a reboot. Cosmos of such an exception should be a feature that your local IT Admin could implement within the restoring software's options.
• Cull to suspend or disable the freezing software all together during examinations.
• If neither of the higher up options are possible, a CATC would need to exist aware that should the reckoner freeze or need to exist rebooted for reasons beyond their control, they could not pick up where they left off (for most exams).
• The CertiportNow Service and other necessary files are installed to the "C:\Program Files\Certiport" or "C:\Program Files (x86)\Certiport" folders. This may cause issues with trying to keep them electric current automatically, every bit they will accept to exist updated after every restart if an update is present. While we don't update those components frequently, if your software version has been updated, you lot'll want to brand sure any updates are configured to exist installed when performing other thawed system maintenance.

Nosotros are receiving a "Failure to load NPAPI version" (Certiport Mac Launcher)

We noticed this behavior began occurring when Adobe updated the version of the flash role player component that is used in the Mac Os 10 and Chromium browser. Unfortunately, we don't have any estimate on when or if this behavior will be corrected in the Mac Launcher platform for Certiport testing.

• You'll likely need to uninstall Flash commencement:
  • Uninstall Wink Player read more than here.
• After uninstalling, y'all'll need to install this specific version of flash.
  • This is the NPAPI component for this version of Adobe Flash. Afterward the install completes, there will be a prompt to "Notify me to install updates". If this option is selected you lot can tell the Mac Bone X when to install the update when it is automatically detecting that in that location is a more electric current version for Flash Thespian to install.
  • Adobe recommends to upgrade to the near recent version of Adobe Flash Player for all users. It'due south typically non recommended to use obsolete versions of Flash, only in this example it'due south the only option at this time if you wish to administer those exams. For regular use, download the about current version.

What are the Technical Requirements for Certiport's exam delivery systems and solutions?

Dorsum to tiptop

Other

We are seeing a bulletin that states "In social club to go on, a Proctor must log in and associate this automobile to a Certiport Authorized Testing Center".

An Org Admin associated to a CATC must populate the settings upon initial log in to Compass, including selection of a Certiport Authorized Testing Center (CATC).

I accept lost my Username and/or Password, how can I recover them?

How practise I apply for ADA Accommodations?

Please review the procedures and conditions outlined on our Accommodations folio.

How exercise we alter the UI language of Compass?

Compass at present has all available languages built in so you don't have to uninstall and reinstall to change languages. To change the language, launch Compass and click on the dropdown list in the upper right-mitt corner of the screen. This setting will besides change the exam linguistic communication, but only if yous have downloaded the exams in that linguistic communication via the "Manage Exams" tile. Not all exams are available in every language, please run across our Production Releases page for availability of localizations.

Annotation: When irresolute Compass to a different language, yous must also gear up the Region settings inside the Windows Command Panel to match. Additionally, when using Live-in-the-Awarding exams such every bit Microsoft Office Specialist, the locally installed program must too be installed in that same language.

Tin can the expiration date of licenses, inventory, or vouchers be extended?

No. Once the expiration date is reached, new vouchers, inventory, or licenses must be purchased. Please review our Voucher Policies folio, or contact your Territory Representative for more data.

Can we purchase the software required for "Live-in-the-Application" exams from Certiport (e.1000. Microsoft Function, Adobe, or Autodesk)?

No. Certiport does not sell any of the software titles that our certification exams or learning products rely on for concurrent (Live-in-the-App) exams.

How exercise I purchase vouchers, inventory, and/or licenses for certification exams and/or learning products (do materials)?

There are several options, depending on the production and client:

• For Exam Candidates inside N America: If you lot are looking to buy a voucher, y'all may find out more in our Buy section.
• For Test Candidates exterior North America: If you are looking to purchase a voucher, contact the Solution Provider in your expanse.
• For CATCs (Certiport Authorized Testing Centers) inside North America: Later an initial order you may buy additional products through the Certiport website under the Organization Administrator role by clicking on the "Purchase" tab. Y'all may also contact your Territory Representative and place the order direct.
• For CATCs (Certiport Authorized Testing Centers) exterior North America: Contact the Solution Provider in your expanse.

How do I get to Certiport's web store or to access store pricing data?

View the purchasing options for certification exams and learning products.

How do I print a voucher?

There is no method for printing out an official newspaper version of an online voucher code, but there are means you could look upward voucher codes in society to screenprint them, or to re-create and paste into some other program such as Word or Excel. See below:

• For CATCs: Log in as an Organisation Administrator or Arrangement Admin, mouse over the My Certiport tab, click on the dropdown for vouchers, and a table will appear with all vouchers purchased by the CATC. This list volition show vouchers whether they are assigned to a Test Candidate or not, and whether they have been redeemed or not. Y'all may as well click on the detail push to see who they were assigned to.
• For Test Candidates: Log in as a Examination Candidate and your vouchers will show at the superlative of the page just nether the support contact information. Please note that but vouchers that take been assigned volition show upward here.

What is the difference betwixt the MOS 2013, 2016, and the Microsoft 365 Apps & Function 2019 exams?

Our project-based testing that began with MOS 2013 provides industry-leading assessments of skills and knowledge by giving students and professionals real-globe exercises to appraise their understanding of Microsoft Office.

Project-based exams eliminate the puddle of questions in favor of a single project for 2013, or multiple smaller projects for 2016. MOS Microsoft 365 Apps & Office 2019 exams proceed the tradition of MOS 2016 with smaller projects, simply with new features to account for changes to the software and demands in the market. The Test Candidate then employs all their skills to create a Give-and-take document, Excel spreadsheet, Access database, etc., from scratch or a predetermined baseline. Provided with a ready of guidelines, this serves to mimic more of what a user would actually encounter when using the program in the real globe.

Encounter our Objective Domains folio for detailed info on whatsoever of our exams.

Do I take to register the testing eye for each certification plan?

There is not a separate registration procedure, but each CATC must be individually activated for the programs they wish to administer. When a CATC is first registered, this is something that can exist set with your territory representative. If, at a subsequently time, y'all wish to begin administering exams in boosted programs, you will need to call your representative to actuate it.

Where exercise I observe data near digital badging?

Acclamation is the digital badging platform used by Certiport. It helps students move forward professionally by speedily establishing credibility for opportunities in higher education and the job market. Each badge contains verifiable data that tells employers and admission committees what yous did, who says you did information technology, and why information technology matters. Digital badging is available for most of our certification programs.

How do my students access their vouchers when taking a test?

The best practice would be to pre-assign the voucher, or to have the voucher code printed or written down for a Test Candidate prior to sitting for an exam.

Note: In Compass for Windows, a Certiport Arrangement Ambassador tin can log in to the software and click on the "Inventory" setting. Under the Vouchers section, you tin can click the orange "detail" button and see a listing of vouchers including the names of Examination Candidates (if they have been assigned). For other test delivery software, it can be minimized as long as an exam is not in progress, which would allow you lot to navigate to www.certiport.com, log in, and await up a voucher code.

What does a CATC demand for a successful certification program?

While there are many successful components from outset to cease, they would all revolve around the following primary elements:

• Knowledgeable and motivated instructors.
• Courseware and curriculum that maps to our certifications.
• Practice Exams.

Note: Practice tests solitary are not intended as devices for students to acquire the subject field matter, merely rather to get the Exam Candidate prepared for the telescopic of objectives covered, the nature of how the questions are asked and answered, as well as to simulate beingness up against the clock. In that location are no substitutes for learning via instructor, utilizing courseware, and having real life feel with the software/subjects in which the examination is based on.

How do we run usage reports on exams delivered?

There are no reports that simply detail the amount of inventory, licenses, and/or vouchers used. However, at that place are several reports available to Certiport Organization Administrators for exams administered. To admission these reports, log in as an Org Admin and click on the Reports tab. For example, the "Results 264" and "264 Plus" are both detailed reports on exams administered.

Additionally, y'all may view the real-time usage of whatever inventory, site licenses or vouchers. Log in every bit an Org Admin, then scroll down on the landing page or mouse over the My Certiport tab and click the dropdown for "Exam Inventory", "Vouchers" or "Licenses."

How do nosotros look upwardly a Test Candidate's ID?

While in that location is no straight method, Arrangement Administrators have the ability to look up information such as the Test Candidate'southward Username, or the optional Student/Employee ID. Both of these items can be found under the "Results 264 Plus" report by clicking on theReports tab under the Org Admin role after you log in.

Proctoring an exam: How practice I go a Proctor? How practice I proctor an examination? Who can proctor me? Where do I view the Proctor Agreement?

Please refer to the following:

• Becoming a Proctor: Read the Becoming a proctor page.
• Proctoring an Examination: Refer to the Quick Reference Guide.
• Who tin Proctor: Any person with a Certiport user account who is associated with the CATC that is administering the examination, then designated as a Proctor by the CATC, and who has read and agreed to the terms of the Proctor Agreement, may administrate a Certiport exam.
• Viewing the Proctor Understanding: Log in with the Proctor role. At the bottom of the page, click "View Proctor Registration Folio".

How do I locate my MC ID (Microsoft Certified Identification) and Admission Code?

How do I view our remaining vouchers, inventory, and/or licenses and their expiration dates?

To view the items available to your CATC please perform the post-obit:

1. Log in as an Organisation Administrator or Organisation Member.
2. Mouse over the My Certiport tab and click on the dropdown for Inventory, Vouchers or Licenses.

How do yous assign a voucher to a Test Candidate? Can a CATC assign vouchers to a Test Candidate on their behalf?

A CATC cannot assign a voucher to a Exam Candidate in real time. Y'all must provide the code to the Test Candidate and have them assign information technology to themselves individually from under the Examination Candidate office.

The only other method would be via the Bulk Registration process. Yet, using that process would just be applicable at that specific time, and only for an initial ready of vouchers. To learn more, refer to the Bulk Registration Quick Reference Guide.

Where do I find more data about the Microsoft Imagine Academy Certification benefit?

What are Certiport'due south policies on Exam Retakes, Exam Security, and Exam Scoring?

My Retake Voucher is not working. What might be the cause?

Is it true that earning sure certifications count as college credit?

Yes! Please refer to our ACE college credit page to find out more almost this plan, and which certifications currently qualify for credit.

Where can I discover the number of questions and time limits for each exam?

Where can I view the test tutorials that appear earlier a certification exam without actually launching an exam?

Refer to our Exam Tutorials page. Tutorials are available for all of our exams.

Where can I find data well-nigh current, new, and upcoming Certiport certification exams and learning products?

Refer to our Production Releases page. This folio also details the available localizations for any given exam or practice test.

Where can I detect information about the specific subjects that each certification exam covers?

The measurable skills covered inside each exam are called Objective Domains. Please view our Objective Domains page.

Where can I observe information about how a certifcation examination is fabricated?

We have detailed data devoted to this topic in the Near u.s. department of our website.

Where can I find data about how my exam is scored?

The FAQs located inside our developing a certification examination pages contain a wide variety of topics including scoring.

I have a question about a specific particular or scoring of an item on an Adobe, ACU, ACP, or MOS exam.

The nearly mutual inquiries we receive near specific exam items are detailed in the certification test development FAQs.

Where can I observe information about simulations including simulations in Mac environments?

The FAQs located within our developing a certification examination pages comprise a broad variety of topics including simulations.

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Source: https://certiport.pearsonvue.com/Support/Support-for-CATCs/FAQs.aspx

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